Service Plans

We thank you for choosing Leica. Our commitment to you as a Leica Service customer is to provide unlimited access to our world-renowned global Service and Support network. Nobody knows your microscope and cares about your workflow more than Leica. Through ServiceCare, you receive expert knowledge and experience to help you:

• Maximize system availability
• Maintain peak performance
• Optimize budget control

PremiumCare – Ensuring complete peace of mind

Designed to provide you with full coverage for systems that are critical to your workflow. Reducing operational risk and optimizing performance with minimal disruption is of utmost importance.

Key features

• 3-business day on-site response target*
• All service parts, labor & travel charges included
• 1-annual preventative maintenance*

Key Benefits

• Maximize equipment availability with proactive services
• Avoid any delays for on-site requests (no paperwork)
• Trust instrument performance and quality of results
• Operate with full budget control (no unexpected costs)
• Protect your system with regular updates and checks

AdvancedCare – Delivering essential support services

Designed to secure your equipment with intermediate coverage on a limited budget. Ensuring direct access to our Service network for immediate assistance to support your daily workflow.

Key features

• All labor & travel charges included
• Priority on-site response time*
• 1-annual preventative maintenance

Key benefits

• Minimize system downtime with priority on-site response
• Trust instrument performance and quality of results
• Protect your system with regular updates and checks
• Receive priority remote assistance from our experts

StandardCare – Protecting your equipment over time

Designed to maintain your instrument performance with annual visits. Inspecting your system for early detection and resolution of anomalies with routine procedures to prevent costly interruptions.

Key features

• 1-annual preventative maintenance
• Priority on-site response time*
• 10% discount on labor, travel and parts*

Key benefits

• Trust instrument performance and quality of results
• Protect your system with regular updates and checks
• Receive priority remote assistance from our experts

Why a multi-year contract?

Benefit from preferential rates now to extend your system coverage and help you focus on your workflow with maximum convenience.

Key benefits

• Lock in prices over time (no inflation)
• Eliminate annual paperwork (re-justification)
• Prevent a lapse in coverage (continuity)
• Use funds now when available
• Schedule flexible billing plans

Certain products and services may not be available in all countries. Please contact your Leica Microsystems representative for availability in your region. *Varies by region or equipment.